Warranty & Returns
Breathalyzer.ca Product Warranty
Breathalyzer.ca stands behind every BACtrack manufactured and sold. We have strict quality assurance procedures that help minimize errors and defects during production, assembly, and initial calibration. If during the first year of operation any BACtrack unit ceases to function properly, Breathalyzer.ca will repair or replace the defective product at no charge.
It is essential to take proper care of your breathalyzer to avoid having to send the product back for warranty service. Make sure you wait 15-20 minutes after eating, drinking, or smoking before blowing into the tester. BACtrack sensors are an extremely sensitive component. Blowing any residual alcohol, smoke, saliva, or food into the tester can damage your product.
Also, it’s important to use your breathalyzer regularly to keep it in good working order. If your breathalyzer has not been used for an extended period of time (3 weeks or more), the sensor may begin to dry out. To maximize accuracy, clean the sensor by performing a test every few weeks, even if you don't intend on using it. Whether or not alcohol is present on the breath for the sensor cleaning doesn’t matter. The moisture in your breath keeps the sensor performing optimally.
To obtain warranty service, please call 1-877-334-6876 or email Customer Service at firstname.lastname@example.org, describe the issue you are having, and request a Return Authorization number. Customers are responsible for return shipping back to our service center.
Please read the all product manuals for the complete terms and conditions of this one year limited warranty.
Breathalyzer.ca Return Policy
Any item may be returned within 30 days of purchase for a refund, minus a 15% shipping and restocking fee. Please contact Breathalyzer.ca Support to get a Return Authorization Number before shipping your item back to us. You will not be reimbursed without a Return Authorization Number from Breathalyzer.ca staff.
Any item that is not working properly and is still within a warranty period may be returned for an exchange. If your breathalyzer is giving inaccurate readings, please read our Calibration Questions page before returning your product.